Questions tagged with Amazon Connect
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I've implemented custom logic to determine the concurrency level in a Connect contact flow. Now, depending on this concurrency threshold value, I want to dynamically pause and resume the associated...
1
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182
views
asked 4 months agolg...
When I was trying to claim phone number for Thailand I am getting the following message:
There are no available phone numbers for the selected country. Please create a support case to request phone...
1
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0
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233
views
asked 4 months agolg...
I attempted to generate an outbound campaign in AWS Connect using CDK. While the campaign was successfully created, it does not appear in the user interface. When I endeavor to create the outbound...
2
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173
views
asked 4 months agolg...
Hi,
The situation is, I have the contact flow created and the Lex V2 bot for CSAT survey. Currently, if the caller says "Okay" & "No" ( prior a prompt will be played from the contact flow "**Are you...
1
answers
0
votes
383
views
asked 5 months agolg...
As a means of simplifying the complexity in building call flows, I believe it would be beneficial to introduce a built-in block for database dips, particularly for DynamoDB. This avoids the need of a...
3
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0
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230
views
asked 5 months agolg...
Amazon Lex's intent is not identified in contact flows or customer information is not recognizedlg...
I have created my Lex bot which is working perfectly fine.
I have already created the chat flow for my AWS Connect and added the Lex bot to it.
On my Amazon Connect flow i have added the Set Voice...
3
answers
0
votes
216
views
asked 5 months agolg...
When I try to connect my shopify account to my Amazon connect,I'm unable to do so as the "Add Integration" button is not available. I also tried this in a different region, but it still does not...
3
answers
0
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448
views
asked 5 months agolg...
When a service agent receive a inbound call or make a outbound call then call logs are not automatically saved for related record. Ex: On receiving the inbound call related to account, Account record...
1
answers
0
votes
115
views
asked 5 months agolg...
I want to integrate live chat service like help desk support system. In this system, I want to use AWS connect chat widget in my front site, and I want to manage live chat process in my backend site...
2
answers
0
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226
views
asked 5 months agolg...
Can we use the AWS Connect API to create an application like Zendesk? I don't want to use the default CCP panel for AWS Connect, and I want to create an application similar to Zendesk. Please show me...
2
answers
0
votes
145
views
asked 5 months agolg...
Hello experts,
We are extending the connect CCP for adding the resume/pause feature as mentioned in ...
3
answers
0
votes
290
views
asked 5 months agolg...
I am using AWS Connect to capture an amount in UK currency (Pounds and pence). I want to capture and interpret what the customer says. I think I need a Lex Bot with a slot enabled, but how do I get...
1
answers
0
votes
144
views
asked 5 months agolg...