Questions tagged with Amazon Connect
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Hi
Has anyone had issues with routing calls in Salesforce Voice via amazon connect?
I have a client who has one phone number, and three queues.
1. A phone call should first go to an agent that...
1
answers
0
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110
views
asked a month agolg...
"Numbers and flows" and "Contact flow modules" not showing in edit security profile
![Enter image description here](/media/postImages/original/IMIyye9BodTZq-g1j-6guiyA)
1
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0
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142
views
asked a month agolg...
Mostly on SMS peoples directly send questions, we have configured flow which handles Chat, SMS and Call.
For Chat and Call its fine as at both the places greetings message is played by the bot, the...
1
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0
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130
views
asked a month agolg...
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call.
![Enter image description...
1
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0
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92
views
asked a month agolg...
Hello , Can someone please help me to identify how we can check which supervisor or user has changed the agent status forcefully . ?
agent was logged in to available status and his was made offline...
2
answers
0
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162
views
asked a month agolg...
I am trying to use the AWS Connect API (using .NET) to get the same data that can be returned from the Contact Search in the Connect UI. I am able to get most of the fields by calling SearchContacts...
1
answers
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110
views
asked a month agolg...
Hello, I hope you have a good day, I wanted to ask you a question because I am watching Amazon Connect to see how it is used and I started to create 2 instances that I later deleted. When I want to...
Accepted AnswerAmazon Connect
3
answers
0
votes
107
views
asked a month agolg...
I'm trying to move one of the lines in the Visual Editor to point to a new intent. However, I can't get it to connect. Do I have the ability to grab one of the lines and make it go somewhere else?
1
answers
0
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114
views
asked a month agolg...
Hi,
I have a working solution using another Omni platform. I am trying to implement the same solution using AWS Connect, but so far I have not found a way and looking for some help
Requirement:
1....
2
answers
0
votes
93
views
asked a month agolg...
I am unable to claim a phone number. I keep encountering a limit error, even though I haven't created or claimed any phone numbers yet. Could someone please assist me?
Please check this video:...
Accepted AnswerAmazon Connect
3
answers
0
votes
129
views
asked a month agolg...
Hi Team,
1. I have created a demo lexbot which have two intents, the default fallback intent and one other "Test" intent. the Test intent have around 6 slots. in this intent I have added some...
1
answers
0
votes
141
views
asked a month agolg...
Hello,
I've seen aws articles on certifications. I know that cloud practitioner is fundamental cert. But i couldn't get a conclusion on certification path regarding amazon contact center. what all are...
2
answers
0
votes
111
views
asked a month agolg...