Unanswered Questions tagged with Amazon Connect
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I am trying to pass a list of json obtained by http request through a Get customer input block in Connect,
In the logs I see my list being returned by my lambda as a python object but not being...
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93
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asked 7 months agolg...
Hi there,
I could see that there is a small percentage of calls in our instance which have "transferredtoendpoint"."address" as null, even though these calls were successfully transferred out to an...
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52
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asked 7 months agolg...
There is currently no API call available to get the association of a phone number to a contact flow within the Amazon Connect product space. Clearly the information is available to Amazon Connect as...
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220
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asked 7 months agolg...
We are trying to implement rich interactive messaging using Amazon Connect. The documentation says SendMessage API accepts application/vnd.amazonaws.connect.message.interactive.response as content...
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139
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asked 7 months agolg...
On a call. when we add a quick connect connection , call is changed to a conference, similar way we tried to achieve in chat, but instead it was working like transfer, the current agent is left the...
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64
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asked 7 months agolg...
For the Call Manager need to have Monitor functionalities , but need to exclude the call incoming from the routing profile queues, whether any other ways available to do it?
We can remove the CCP...
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75
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asked 7 months agolg...
On AWS out of box we can able to switch between Barge and monitor, in Amazon Connect streams is there any options for Switch between Monitor and Connect streams ,we need for Custom Agent Desktop,...
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43
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asked 8 months agolg...
Agent taking inbound calls through SCV based CCP via Deskphone. Sometimes his call getting missed very frequently. When i am checking logs found below details in logs,
Available--> Pending...
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147
views
asked 8 months agolg...
Hello,
I'm unable to follow the Setting up the ExecuteAwsService Named Credential
step in this...
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83
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asked 8 months agolg...
"Resource not found of Type: ContactFlowId" - But it's right there. WhatsApp <-> Amazon Connectlg...
I'm connecting WhatsApp to my Amazon Connect instance. And for that I'm following these steps as laid out in this AWS Blog:...
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125
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asked 8 months agolg...
Implemented service cloud voice in connection with amazon connect facing around 10 - 20 secs delay to route call to salesforce
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81
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asked 8 months agolg...
Is there a way to have the options for a Dropdown form component be dynamic? I am just wanting to query for values that are specific to the authenticated caller and populate the dropdown options with...
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56
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asked 8 months agolg...