Unanswered Questions tagged with Amazon Connect
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One of our clients is migrating their salesforce instance to Hyperforce. Salesforce has identified some organizations that may be using Salesforce Express Connect (SEC), which provides direct...
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101
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asked 6 months agolg...
Hi Team,
I've come across missing CTRs for contact ids.
An example scenario is a failed outbound call where the reason for failure could've been something on the agent workstation end (from the...
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83
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asked 7 months agolg...
I am trying to pass a list of json obtained by http request through a Get customer input block in Connect,
In the logs I see my list being returned by my lambda as a python object but not being...
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99
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asked 8 months agolg...
Hi there,
I could see that there is a small percentage of calls in our instance which have "transferredtoendpoint"."address" as null, even though these calls were successfully transferred out to an...
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53
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asked 8 months agolg...
There is currently no API call available to get the association of a phone number to a contact flow within the Amazon Connect product space. Clearly the information is available to Amazon Connect as...
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382
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asked 8 months agolg...
We are trying to implement rich interactive messaging using Amazon Connect. The documentation says SendMessage API accepts application/vnd.amazonaws.connect.message.interactive.response as content...
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142
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asked 8 months agolg...
On a call. when we add a quick connect connection , call is changed to a conference, similar way we tried to achieve in chat, but instead it was working like transfer, the current agent is left the...
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66
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asked 8 months agolg...
For the Call Manager need to have Monitor functionalities , but need to exclude the call incoming from the routing profile queues, whether any other ways available to do it?
We can remove the CCP...
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80
views
asked 8 months agolg...
Agent taking inbound calls through SCV based CCP via Deskphone. Sometimes his call getting missed very frequently. When i am checking logs found below details in logs,
Available--> Pending...
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161
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asked 8 months agolg...
Hello,
I'm unable to follow the Setting up the ExecuteAwsService Named Credential
step in this...
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85
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asked 8 months agolg...
"Resource not found of Type: ContactFlowId" - But it's right there. WhatsApp <-> Amazon Connectlg...
I'm connecting WhatsApp to my Amazon Connect instance. And for that I'm following these steps as laid out in this AWS Blog:...
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132
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asked 9 months agolg...
Implemented service cloud voice in connection with amazon connect facing around 10 - 20 secs delay to route call to salesforce
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83
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asked 9 months agolg...