Questions in Application Integration
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Hi
Has anyone had issues with routing calls in Salesforce Voice via amazon connect?
I have a client who has one phone number, and three queues.
1. A phone call should first go to an agent that...
1
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110
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asked a month agolg...
"Numbers and flows" and "Contact flow modules" not showing in edit security profile
![Enter image description here](/media/postImages/original/IMIyye9BodTZq-g1j-6guiyA)
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146
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asked a month agolg...
Mostly on SMS peoples directly send questions, we have configured flow which handles Chat, SMS and Call.
For Chat and Call its fine as at both the places greetings message is played by the bot, the...
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134
views
asked a month agolg...
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call.
![Enter image description...
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95
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asked a month agolg...
I created an SNS topic and subscribed to it through email protocol. I have 3 subscriptions - one for individual email address and two for group email addresses. The individual email one is confirmed,...
Accepted AnswerAmazon Simple Notification Service (SNS)
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102
views
asked a month agolg...
my task use case is
1. Upload excel files from front end to s3 (done)
2. Create sqs queue to process excels uploads + dlq
3. Create producer and consumer lambda functions
4. Add s3 upload event...
3
answers
0
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185
views
asked a month agolg...
Need to implement a framework to send approval email for two persons once we received approval then only need to take snapshot in boto3 and proceeding further
Could you please help me how to send...
1
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108
views
asked a month agolg...
Hello , Can someone please help me to identify how we can check which supervisor or user has changed the agent status forcefully . ?
agent was logged in to available status and his was made offline...
2
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170
views
asked a month agolg...
Hi Team,
All examples that I am seeing are passing application configuration overrides as a dictionary. how to pass this value from a S3 path. This configuration will be pushed from airflow
1
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382
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asked a month agolg...
I am trying to use the AWS Connect API (using .NET) to get the same data that can be returned from the Contact Search in the Connect UI. I am able to get most of the fields by calling SearchContacts...
1
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112
views
asked a month agolg...
Hi, iam looking for some best practice advice on how to receive webhooks and then generate events for Amazon Event Bridge. I have discovered some articles that describe the following procedures
*...
1
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0
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109
views
asked a month agolg...
Hello Team,
We are looking for solution for two way SMS implementation. We are having IoT use case where device sends an SMS to customer. We want to customer should be also able to respond to that...
3
answers
0
votes
113
views
asked a month agolg...