Questions tagged with Amazon Connect
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I am trying to use a custom view in Amazon Connect, but it's not showing in the Agent Workspace.lg...
I started simple and created a view with a text box with static text, then saved and published. Then I created a flow that enabled logging, added show view block and set the view, then set a working...
Accepted AnswerAmazon Connect
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529
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asked 5 months agolg...
Scenario: A company is using Amazon Connect to receive high volume of calls. Assume there are about 3000 calls a day. For each call, they want to track certain data in a table in DynamoDb. Here are...
1
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194
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asked 5 months agolg...
Hi Team,
Does key highlights works in Amazon Connect contact search for chats?
I have been testing it out. I see for voice calls the key high lights are coming as Issue, Outcome, but it is not...
0
answers
0
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142
views
asked 5 months agolg...
I recently followed [this guide](https://aws.amazon.com/blogs/contact-center/manage-agent-desk-phone-settings-with-a-custom-contact-control-panel/) and built a custom contact panel. But now I can’t...
2
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0
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198
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asked 5 months agolg...
Hi
A new feature was recently released to allow Agent proficiency (attributes) to be added to a...
Accepted AnswerAmazon Connect
1
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0
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185
views
asked 5 months agolg...
I want to create 4 workspaces in amazon connect (DEV,QA,UAT,PROD) and wanted to connect these 4 workspaces to terraform 4 workspaces . Is it possible in single AWS account .Because one AWS account...
1
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0
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195
views
asked 5 months agolg...
I've implemented custom logic to determine the concurrency level in a Connect contact flow. Now, depending on this concurrency threshold value, I want to dynamically pause and resume the associated...
1
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0
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195
views
asked 5 months agolg...
When I was trying to claim phone number for Thailand I am getting the following message:
There are no available phone numbers for the selected country. Please create a support case to request phone...
1
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0
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248
views
asked 5 months agolg...
I attempted to generate an outbound campaign in AWS Connect using CDK. While the campaign was successfully created, it does not appear in the user interface. When I endeavor to create the outbound...
2
answers
0
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181
views
asked 5 months agolg...
Hi,
The situation is, I have the contact flow created and the Lex V2 bot for CSAT survey. Currently, if the caller says "Okay" & "No" ( prior a prompt will be played from the contact flow "**Are you...
1
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0
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429
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asked 5 months agolg...
As a means of simplifying the complexity in building call flows, I believe it would be beneficial to introduce a built-in block for database dips, particularly for DynamoDB. This avoids the need of a...
3
answers
0
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240
views
asked 5 months agolg...
Amazon Lex's intent is not identified in contact flows or customer information is not recognizedlg...
I have created my Lex bot which is working perfectly fine.
I have already created the chat flow for my AWS Connect and added the Lex bot to it.
On my Amazon Connect flow i have added the Set Voice...
3
answers
0
votes
233
views
asked 5 months agolg...